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QUALITY SENTINEL

Audit 100% of Your Interactions

Review every call, email, and webchat. Ensure compliance, consistency and performance in real time. 

Complete, Real-Time, and Scalable QA Solutions
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Complete Coverage

Audit 100% of customer interactions.
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Real-Time Feedback

Real-time improvement with near-instant feedback.
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Consistent & Scalable QA

Fair, objective scoring removing manual work and lowering cost.

What is AI Quality Sentinel?

cAI Quality Sentinel is an intelligent quality monitoring platform designed for the complexities of the collections and other regulated contact centre industries.

Instead of reviewing a handful of calls manually, this solution reviews every single interaction, automatically scoring for, Compliance, Tone, Sentiment, Staff KPI Adherence. This means fewer blind spots, quicker feedback loops and increased performance across the board.
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The Challenges
AI Solves
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Low Coverage

Manual QA typically audits roughly 2% of calls. That leaves 98% unchecked - along with the risks.
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Inconsistent Scoring

Different reviewers = different interpretations. Subjectivity leads to confusion and inconsistent feedback.
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Slow Feedback Loops

Manual reviews take time. By the time feedback arrives, the moment’s passed.

Ready to Eliminate Blind Spots?

Book a demo with our team today and discover how AI Quality Sentinel can transform your QA process.

Benefits of
cAI Quality Sentinel
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Every Interaction Analysed

From calls and emails to webchats, every interaction is securely reviewed using AI.
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Fair, Objective Scoring

No bias. No guesswork. The AI applies your QA criteria consistently and transparently.
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Free Up Your QA Team

Let AI handle the routine. Allow your QA professionals to focus on coaching, remediation and strategic improvements.

Stay Audit-Ready, Always

In a sector where every word matters, regulatory breaches can be costly.

cAI Quality Sentinel helps you meet strict regulatory and client requirements by automatically reviewing 100% of your interactions - not just a 2% sample. It flags potential issues in tone, missed disclosures, vulnerable customer language, and prohibited phrases in real-time.

That means you’re not only staying compliant, but you’re also demonstrating it - with a transparent, traceable QA process that’s consistent, scalable, and audit-ready.

   Reduce regulatory risk
   Respond to oversight with confidence
   Prove compliance, not just promise
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Getting started in 3 simple and seamless steps:

Step 1

We consult with your team to define your quality goals and align with your scorecard.

Step 2

We integrate the software with your existing contact centre platforms. No disruption, no heavy lifting.

Step 3

You go live, with instant insights and feedback from day one.

Manual QA is outdated. It’s time
for real coverage!

Schedule a personalised demo with our expert team today and unlock the full potential of AI Quality Sentinel.